About the Support category

Stuck? Confused? Something not working? Post here and the community (or the CC team) will help. Please include:

When posting for help, please copy/paste and fill out this template:

Describe your issue:

  • What are you trying to do?
  • What’s happening instead?

CastConductor Details:

  • CastConductor version:
  • Subscription plan (Starter, Creator, Pro, Agency, Enterprise):

WordPress Details:

  • WordPress version:
  • Hosting provider:
  • Shared Hosting, Dedicated, VPS

Roku Details (if relevant):

  • Roku device model:
  • Roku OS version:

Other Details:

  • Browser & version:
  • Any error messages or screenshots: